Complaints Procedure

Harmeny values feedback on the quality our services in order to ensure that we continuously improve.

However, we recognise that we don’t always get it right, and so if you wish to make a complaint, we will take this very seriously, endeavoring to ensure that it is dealt with efficiently, thoroughly and respectfully. We also have a duty, by law, to be open and honest when something goes wrong. This is called ‘Duty of Candour’.

Please download a copy of our Complaints Procedure, below, for information on how to make a complaint or contact the school on 0131 449 3938, or at

A copy of our most annual Duty of Candour report can also be downloaded, below.